Frequently Asked Questions

We care about the privacy of our customers. Please read our entire Privacy and Security Policy.

Security and satisfaction are our main goals. All information provided by you is confidential and will not be released to any third parties. To ensure confidentiality, we use the SSL (Secure Sockets Layer) protocol for transferring data. Please read about credit card security to learn other ways to make your shopping experience more secure.

At Agape Nutrition, you can shop through our online web store or call to place your order.

Order online: www.agapenutrition.com

Order by phone: Call toll-free 1 (855) 393-2825

The majority of our products are manufactured in the United States. A small amount of our products are manufactured in facilities outside of the U.S.; in Canada, Mexico, Iceland, Norway, United Kingdom, Italy, and Germany.

All of our supplements are manufactured in accordance with GMP standards, applicable health, safety and environmental standards, regulations and laws in force in the United States. Good Manufacturing Practice requirements (21CFR Part 111, cGMP in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements) and are regularly audited to ensure that they are meeting high quality standards.

Detailed supplement facts are available on the product page, for most of the products on our site. If supplement facts are insufficient for your needs, please contact the manufacturer for more information.

There are several ways to find information about the products offered on our website.

Use our search engine:

Located at the top right corner of each page is an hourglass icon, this is our search engine. Our search engine is specially designed to let you filter or narrow down your searches based on a variety of criteria. You can search by brand, category, product type or any keyword you choose. You may also find Shop by Brand and Shop by Category tabs on the front page of our website.

Browse

Scroll down the product page when you're researching a particular item to view detailed nutrition and ingredient information.

Still need help? Please Contact Us.

If an item is out of stock or on a manufacture backorder:

We make every effort to fulfill the item order, while keeping you informed every step of the way. We will ship the balance of your order immediately and take steps to fulfill the remainder of your order.

1. We search all distributors and manufacturers we work with across the United States.
2. We contact distributors and manufactures for an estimated time of arrival or release for fulfillment.
3. If there is a 1–2-week release time, we will fulfill the item once it is made available for fulfillment, at no additional shipping cost.
4. If there is no estimated time of arrival for release, we will cancel and refund the item cost.

We're sorry, but we are not able to order products that have been discontinued by the manufacture. We may be able to reach out to the manufacture, to see if they have a replacement item or have created a better version of the discontinued item. You may also try contacting the product manufacturer directly.

Once enrolled in a plan, you can pay for eligible items through reimbursements from your plan administrator. Please contact your plan administrator to confirm what items are eligible for purchase.

*For a full list of qualifying healthcare products eligible for plan reimbursements, please visit Publication 969 on the IRS website.

• Health Savings Accounts (HSAs)
• Medical Savings Accounts (Archer MSAs and Medicare Advantage MSAs)
• Health Flexible Spending Arrangements (FSAs)
• Health Reimbursement Arrangements (HRAs)

We send multiple emails with status updates. Check your inbox for the latest! If we're shipping to you, there will be an easy link to take you right to the details.

You will receive:

• An order confirmation email.
• An order tracking email update.
• An order delivery email update.

You may also login to your account. Click on My Account to see all account history and information.

If one of our items is on backorder, we will provide an email notification. We do not like to make our customers wait for out of stock or backorder items.

• If the item does not have an estimated time of fulfillment, we will cancel and refund the item. You will be notified by email of any cancellation or refunds for the order.
• If the item has an estimated time of fulfillment within 1-2 weeks, you will be notified by email and we will fulfill the item once it is made available for fulfillment.

In some cases, the distributor or manufacture may include a notification with the rest of your fulfilled order.

• You may choose to wait for the direct warehouse fulfillment according to the notification you received.
• If you do not want to wait for the manufacture fulfillment, please reach out to us and we can manually cancel the order for a refund. Please allow 1-3 business days for cancellation of out of stock or backorder items, as we work with our brand partners to complete your request.

If you do not receive a notification and you did not receive your order, you may reach us at: info@agapenutrition.com

If an item is missing from your order, please check your email processing confirmation for possible multiple tracking numbers. (Order may have been sent in multiple packages)

Domestic orders will be shipped within 48 hours, usually on the same day if order is placed by 12PM PST, pending verification of billing information and shipping method selected.

Orders containing gift cards or out-of-stock items will be processed as quickly as possible, but may not ship within 48 hours.

Shipping fees are not refundable for out of stock or backorder items, as this is out of our control. However, customer service will contact you as soon as possible to allow you to cancel or wait for the out of stock or backorder. The order will ship as soon as the item(s) are available for fulfillment and will ship as you selected at checkout.

If your order is being held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

No. Unfortunately, we do not offer international shipping, at this time.

Unfortunately, no. Orders that contain an item that is out-of-stock or backorder, require more time to process. Backordered items will be delayed for as long as it takes for us to get a new shipment of the product, or for our brand partners to receive their shipment in order to fulfill the order. However, we do not like to make our customers wait for more than 1-2 weeks for fulfillment.

Shipping fees are not refundable for out of stock or backorder items, as this is out of our control. However, customer service will contact you as soon as possible to allow you to cancel or wait for the out of stock or backorder. The order will ship as soon as the item(s) are available for fulfillment and will ship as you selected at checkout.

Prices on our website can be updated at any time and may change periodically for weekly or monthly specials, and random discounts, promotions, and offers.

Keep in mind, that most of our products are professional brands and are only offered through a licensed healthcare practitioner. Therefore, many of these brands may not allow online or public sales or discounts on their products.

All online offers and prices are valid for online purchases only, and may be different from those in retail stores or our physical dispensaries.

If you want to purchase products online you must set up an account. Our professional brand partners require us to establish accounts with our clients. Therefore, guest check out is not available at this time. However, you don't need to set up an account until you are ready to check out. Until then, you may browse our brand partners, learn from an M.D.’s informative videos, educate with overall health related topics from our newsletter, and comparison-shop as long as you like.

Hover on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password. You can also access our Quick Reorder feature, view your order history and check your subscriptions.

Agape Health Points information can be reviewed in the Rewards app after signing into your account. Click on Rewards shopping app at the bottom left of any screen. You can review; your rewards, how it works, ways to earn, ways to redeem, and refer a friend.

Hover on My Account at the very top of the home page. Click Login to go to the Login page. Scroll down and click on “Forgot your password?” link and submit your email to receive a reset link to your email inbox. Check your email inbox associated with your account. Follow the instructions in the email to reset your password.

Hover on My Account at the very top of the home page. Click on Log Out or the exit door symbol, to log out of your account.

If you are signed in:

You can click on my account to see your order history, click on the sign out or exit door symbol and you will be signed out.

To keep your info safe, make sure your password contains this standard format:

• At least one Upper Case letter and 1 lower case letter
• One number
• Eight or more characters

No. Only if you update or reset your password, you'll need to follow these password guidelines.

Hover on My Account at the very top of the home page. Click Login to go to the Login page. Scroll down and click on “Forgot your password?” link and submit your email to receive a reset link to your email inbox. Check your email inbox associated with your account. Follow the instructions in the email to reset your password. Once you reset your password, your account will be unlocked.

Or you can reach us at:   Phone: 1 (855) 393-2825   Email: info@agapenutrition.com

1. Add items to your cart by clicking the “Add to Cart” button.
2. When you are done adding items to your cart, click on the View Cart button within the pop-up window, and then click on the Checkout button. You may also hover over your cart and click on the Checkout or View Cart button.
3. Enter your billing and shipping addresses, then select your shipping service, and enter your payment information as directed. (All major Credit and Debit Cards, Paypal, and Amazon Pay are accepted.)
4. Confirm your order by clicking the “Pay Now” button at the bottom of the checkout page.

1. Sign into your account, click the My Account button, click the Reorder button located within your order history.
2. To select items from your entire list of past purchases, click View All Products Ordered.
3. From your purchase list, select those items you would like to repurchase.
4. Enter a quantity for each selected item.
5. Proceed to checkout.

Orders cannot be cancelled or changed once the order has been placed and the confirmation is received.

• Products may process and ship faster than expected.
• Products may be automated to process directly after the order is confirmed.
• Product warehouses may be in different states and time zones.
• Orders may take up to 3 business days to process a cancellation or change.

Products may ship faster than expected, and many are automated to process directly after order confirmation. We work directly with top professional manufactures and distributors from across the United States, in all time zones. There are a lot of cogs and wheels turning to process and ship your order efficiently to meet an on time delivery target. When you request a cancellation or change of an order, it may take up to three business days to process your request. This process may involve voiding orders in computer systems, removing items from backorder logs, pulling items from production schedules and sometimes stopping orders at the shipping dock or warehouse. Our order fulfillment may be performed by many quick hands, in different states and time zones. Therefore, we cannot offer or guarantee order cancellations after the order has been received.

Your credit card is charged in full for the entire purchase, when your order is submitted.

Yes! You can enroll in our AUTO SUBSCRIBE program and set up your favorite products to automatically be delivered to you on a frequency that you select. If the item is available for auto subscribe the button will appear on the product page. Just select the Subscribe button, set your preferences, and Add to Cart.

Yes. Click on the My Account option at the very top of the home page. Log in using your email address and password. You'll then be able to view your order history.

We notify you immediately by email of any complications with your order, including backorders and credit card authorization issues.

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• Discover | Novus
• Amazon Pay
• PayPal
• Agape Nutrition Gift Cards
• Agape Health Points

We do not accept checks or money orders as a form of payment and do not accept orders mailed in for processing.

Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.

Taxes are estimated to the best of our ability and purchases are final on your order confirmation.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.

If any items are on backorder, we first fulfill and ship the in-stock items. We may hold the rest of the order, as out of stock and ship it when available, if the estimated time of fulfillment is within 1-2 weeks. You will be notified by email if any order issues arise.

Orders received by 12:00 pm Pacific Standard Time (PST) are generally processed within 24 to 48 hours, which is dependent upon the daily order volume. Although, most orders are processed and shipped within 24 hours of receipt, this is not a guarantee. Tracking is updated within 24 to 48 hours after processing and the package has shipped.

During regular business hours: We make every effort to ship your order within 24 hours of order placement if all items are in stock. If any items are on backorder, we will ship your in-stock items and only if the estimated time of arrival is 1-2 weeks, we will ship the rest of your order when it becomes available for fulfillment. Otherwise, we will refund the out-of-stock items immediately.

We work with top professional brand partners on the West Coast across to the East Coast of the United States. The location from which your order will be fulfilled and shipped depends on a number of factors, including geographic proximity to your location as well as stock position for the product(s) that you ordered.

We are proud to offer; United States Postal Service (USPS) and United Parcel Service (UPS) as our standard shipping carriers and their services. Shipping rates are determined in real time or carrier book rate by weight and distance. Shipping Options are determined and reflected upon check out, for your choosing. If an option is not listed upon check out, your package may not meet the weight requirement, or the service may not be available to the address location.

NOTE: We have fixed shipping rates for a few specific brand partners as per their shipping rate requirements, which may be different then our own and other distributor warehouses.

Products are kept in a temperature-controlled environment in our partner warehouse facilities but are not kept refrigerated during shipping. Refrigeration is not required, and products are viable if they are not subject to prolonged exposure to high heat in excess of one hundred degrees or more for several hours. We no longer offer refrigeration required items on our website.

Please review our Shipping Policy for additional information about shipping carriers and ship times.

Currently, we do not offer International shipping outside the United States.

However, you can place an order from outside the United States, if the shipping address is within the United States. Order and payment methods for international orders are the same as for domestic orders.

We send multiple emails with status updates. Check your inbox for the latest! If we're shipping to you, there will be an easy link to take you right to the details.

You will receive:

• An order confirmation email.
• An order processed email update.
• An order tracking email update.
• An order delivery email update.

You may also login to your account. Click on My Account to see all account history and information.

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

We can process your order over the phone, and it can be shipped to your door or picked up in store for your convenience. Some items may be not be available for immediate pick up and will have to be ordered into the store. In this case, we will call you when your order has arrived and is ready for pick up.

Please wait until you have received a ‘Ready for Pick Up’ phone call, before going to the store, as you will not be able to pick up your item(s) sooner. Please bring a valid photo ID (i.e., a state ID, driver license, military ID). A signature may be required upon pick up.

Orders placed within two hours of store closing might not be available on the same day. Pickups are available during normal store hours.

Please bring a valid photo ID (i.e., a state ID, driver license, military ID).

Any Agape Nutrition staff member can assist you in picking up your order.

If you have prepaid for your order: Your item(s) will remain available for 5 days from the time you receive your “Ready for Pick Up” phone call. If after 5 days your order has not been picked up, you will receive a reminder call to pick up your order and held for an additional 3 days.

After the reminder call and 3 days grace period, orders will be cancelled. Your original method of payment will be refunded, or the charge will drop off and not be charged.

If you have items on hold: Your item(s)s will be available for 5 days. If the item(s) are not picked up or purchased, they will automatically be returned to stock.

No, shipping is not required when In Store Pick Up it used.

Yes, when you prepay for your order over the phone, we will let you know if we have to order your items in for pick up later. We simply combine your order with our stock order and you will not be charged shipping. You will receive a “Ready for Pick Up” phone call when your items are ready for pick up.

You will receive a “Ready for Pick Up” phone call when your items are ready for pick up. Please wait until you have received a ‘Ready for Pick Up’ phone call, before going to the store, as you will not be able to pick up your item(s) sooner. Please bring a valid photo ID (i.e., a state ID, driver license, military ID). A signature may be required upon pick up.

This is a case-by-case scenario, and you will be notified with a “Ready for Pick Up” phone call when your order is ready for pick up. Please wait until you have received a ‘Ready for Pick Up’ phone call, before going to the store, as you will not be able to pick up your item(s) sooner. We will communicate arrival times and general pick-up times when we process your order over the phone.

When placing orders over the phone we accept all major credit cards; Visa, MasterCard, American Express, Discover and we may try your FSA or HSA card.

You will pay over the phone or in store. This is dependent upon how we have to process your order.

You will receive a credit card receipt in your bag upon pick up at the store. If you need a printed receipt, please let us know and we will have it ready for you at pick up.

No, much like a pharmacy we do not charge for the paper bag, as this is an essential part of your purchase and it is biodegradable.

After you arrive at the store for pick up, if there are any missing items, we will provide you with information if the item(s) were out of stock or back order. In most cases, you will not be charged for out of stock or backorder items. We will provide you will any alternatives or manufacture substitutions they recommend if acquired. We will complete the order and process the return for the missing item(s) or place another order.

Yes. Refrigerated items such as probiotics, fish oils, and flax seed oil can be ordered by phone or purchased in the store for in store pick up. We no longer offer or ship refrigerated probiotic items through our online web store.

Return to the store with the pick-up receipt. If you are unable to return to the store, contact us via phone or email.

Yes. Please contact us at 1(855) 393-2825.

Yes. You can return unopened order item(s) within 30 days of purchase. Please contact us at 855-393-2825 or walk-in to make your return. Please have your pick-up receipt available. For more information, please review our Return Policy.

The store will complete the transaction and then perform a refund for the item that is no longer wanted.

Yes. Please call Customer Service 1(855) 393-2825.

Online web store promotions are only valid for online web store purchases. Online promotions are not valid for transactions made directly to or at the store.

Please note these promotions are eligible for ship to home orders and are not applicable for In Store Pick Up orders.

We offer several ways to obtain discounts and promotions, sign up for our next offering. Brand restrictions may apply, as per our brand partners.

• NEWSLETTER sign up for news and special offers from Agape Nutrition! Retired Functional Medicine M.D. created protocols, nutritional supplement facts, food nutrition, healthy recipes, video tutorials and so much more. Sign up at bottom of our front page.
• FOLLOW US on social media; Twitter, Facebook, Pinterest, Instagram, YouTube, and don't miss our blog for recommendations direct from a retired Functional Medicine M.D.! We post exclusive social media promotions and other promotions may post across all outlets. Social links are located on every product page as well as in the footer of our store site.
• BLOG posts may offer promotions and discounts on select brands or specific items depending up the topic. Click Here
• RANDOM POP UP offers or promotions may appear as you shop online. This is dependent upon what you're shopping for, what articles you read, and where you click and scroll.
• REFER A FRIEND saves them 10% and earns you $5 for every purchase they make! Redeemable codes may not be combinable. Click Here
• BECOME AN AFFILIATE and earn a percentage back for every customer you refer who makes a purchases with us. Click Here
• FREE SHIPPING is always available for purchases of $99 or more. Limited to standard ground shipping (1-7 business days). This option is available at checkout.
• IN STORE PROMOTIONS are offered on select brand products and are valid in store only. Visit us to see how we can help you save.
• HEALTH POINTS are another way to earn points towards future purchases just by buying the things you need. Earn points for every dollar you spend, learn more by reviewing the app on our website. Click on the REWARDS button at the bottom left corner of our website.
• SHOP DEALS are available on discounted products or on select manufacture's promotional items and kits. Visit the Shop Deals page.
• KITS & BUNDLES save up to 10% OFF. Visit the Targeted Protocols page.
• SUBSCRIBE & SAVE save up to 10% OFF.   (COMING SOON!)

• Make sure you have met the minimum purchase or brand requirement stated on the coupon.
• Check that the coupon is not expired.
• Make sure that your coupon is being used towards the correct brand(s).
• Brand restrictions may apply, as per our brand partners. This means some manufactures do not allow discounts of any kind for their products. Therefore, some promotions may not apply to restricted brands and will not be visible during checkout.
• If everything looks good, then simply write us a note with the coupon code in the ‘add note’ area at checkout. We can refund the discount or let you know why it was not applicable.
• Promotions, Discounts, and Coupons may or may not be combined and are subject to change without notice.
• Contact Us during regular business hours for further assistance.
  

During the checkout process, you will be able to enter your Coupon or Health Points code in the Discount Code area and click the APPLY button in the Secure Checkout page. You may enter codes at any time during the checkout process at the right of the screen.

NOTE: If you do not click APPLY, then the coupon code will not be applied to your cart.

*In Store Credits are not redeemable for online orders. Contact us for more information.

Mix and match from any items for any of the brands included in the promotion. The discount is taken on the second item of equal or lesser value. Buy One Get One Half Off Promotion is valid for a limited time. Please refer to the promotion disclaimer in the footer during the promotion period for further details.

HEALTH POINTS are another way to earn points towards future purchases just by buying the things you need. Earn points for every dollar you spend, learn more by reviewing the program on our website. Click on the REWARDS button at the bottom left corner of our website.

Perks must be acquired through our Agape Health Points program links within the program. Click on the REWARDS button at the bottom left corner of our website to learn more, how to earn, how to redeem, and how to refer a friend.

• Membership is free
• View your rewards balance
• View your rewards activity
• View at a glance Health Points
• View at a glance Next Reward
• Place an order = 4 Health Points for every $1 spent
• Like on Facebook = 50 Health Points
• Follow on Twitter = 50 Health Points
• Follow on Instagram = 50 Health Points
• Celebrate a birthday = 200 Health Points
• Refer a friend = They get: $30 off coupon AND You get: $30 off coupon
• Earn points on any supplement product in our online store or at www.agapenutrition.com

Please email and let us know you wish to discontinue your membership with Agape Health Points program and we will close this account. All accumulated Agape Health Points will be lost and will not be retrievable. Email us: info@agapenutrition.com

Please provide us with the following in order to close your Agape Health Points account:

• First and Last Name on the account
• Email Address associated with the account

No. Agape Nutrition discounts, health codes and promotions can only be used on the www.agapenutrition.com website.

No. Changes cannot be made to an Amazon order once it has been submitted.

No. Agape Health Points can only be earned and/or redeemed when shopping at www.agapenutrition.com website.

• Live Chat:  Speak with a live agent when available. Click on the chat bubble to start a chat. If an agent is not available, responses will drop into our email inbox.
• Chat Bot:  If an agent is not available or after business hours, you can still get your questions answered with our self serve option, through the chat. Simply type your email and ask your question. The chat bot will quickly find your answer.
• Chat Email:  If an agent is not available or after business hours, you can email us right through the chat. Click on the chat bubble.
• Contact Us Page:  Review our Contact Us page.
• Contact Us Form:  To submit a question or comment to us using the Contact Us page. Once you have entered your question or comment in the fields provided, click SEND to submit your request.
• Email Us:  Send us an email at info@agapenutrition.com
• Call Us:  Customers within the United States may call 1 (855) 393-2825   Monday - Friday from 9:00 AM to 5:00 PM (PST). 

Note: We do not process international orders nor offer international calling or shipping at this time.