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Professional Supplements & Nutritional Products Since 1998

Returns

        Easy 30 Day Returns

OVERVIEW

At Agape Nutrition LLC we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

Nutritional Products: If for any reason you are not completely satisfied with your purchase, you may return unopened item(s) within 30 days.

*Opened items are considered a health risk and are not eligible for return.

The following requirements apply:

  • Products must be unopened in original packaging and in a new and resalable condition.
  • Any perishable product that was used or opened is non-returnable, as this is considered a health risk. If returned, these items will be disposed of.
  • Shipping Fees are non-refundable, as the service has already been rendered.
  • Refrigerated items are not eligible for return, credit, or refund.
  • All returns must be made via our Return Procedure by filling out an RMA form.
  • If return procedures are not followed, a 15% restocking fee may be incurred upon return receipt.
  • There are few non-returnable products & services that may be offered on our website. Example: laboratory kits and some electronic devices, which may have a different return procedure or may not be returnable.

RETURN PROCEDURE

Do not return electronic items directly to Agape Nutrition. Please follow the Electronic Product Return procedures below this section.

To return a product, you must follow the return instructions below for your Return Merchandise Authorization (RMA). If your item does not meet the requirements above for return, please do not attempt to return mail items. We can not refund or retain merchandise, that do not meet the return requirements.

  • Print and fill out the RMA form.
  • Include the RMA form in your return package.
  • Please allow up to 72 hours for processing your claim.

NOTE: We cannot guarantee a refund or waive any fees, if return instructions are not followed.

 

ELECTRONIC PRODUCT RETURNS

Return policies for select brands, offering electronic products, may vary. We are an authorized re-seller of these brands and honor the manufacture's return policies. Our product item page may stipulate this information or please email us at: info@agapenutrition.com, with any electronic product return questions.

Do not ship electronic returns to Agape Nutrition, as you may be required to make the return directly to the brand manufacture. We will provide you with specific return instructions for the electronic return according to the brand return policies.

NOTE: If electronic items are returned to Agape Nutrition, we will automatically follow brand return policies and possibly return ship the item to the brand manufacture at the customers expense. If additional shipping and handling charges are incurred, these charges will be deducted from the overall refund.

 

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) have arrive defective, damaged, or simply incorrect, please contact our customer service department, at info@agapenutrition.com or call 855-393-2825 as soon as possible to speak with our customer service. Be sure to have your order number ready for faster processing and leave a detailed message, if we are assisting other customers. We will return your call within 24 to 48 hours.

Please do not attempt to use, open or handle the item, especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases (such as broken glass) the item may not need to be returned and an image submission of the damage may be required, for a quick refund or replacement. If the damage was caused by a shipping courier, we will make the determination to schedule a damage pick up by the courier or begin a damage claim.

When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement.

*Note: This is a case by case scenario and each defective, damage or incorrect product return process may be different. We will let you know what we need to get your request completed quickly.

 

ORDER CANCELLATIONS

Orders cannot be cancelled or changed once the order has been placed and the confirmation is received.

Products may ship faster then expected, and many are automated to process directly after order confirmation. We work directly with top professional manufactures and distributors from across the United States, in all time zones. There are a lot of cogs and wheels turning to process and ship your order efficiently to meet an on time delivery target. When you request a cancellation or change of an order, it may take up to 72 hours to process your request. This process may involve voiding orders in computer systems, removing items from back order logs, pulling items from production schedules and sometimes stopping orders at the shipping dock or warehouse. Our order fulfillment may be performed by many quick hands, in different states and time zones. Therefore, we cannot offer or guarantee order cancellations after the order has been received.

  • Products may process and ship faster then expected.
  • Products may be automated to process directly after the order is confirmed.
  • Product warehouses may be in different states and time zones.
  • Orders may take up to 72 hours to process a cancellation or change. 

 

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order or by (Credit Card, Paypal, Amazon Pay, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges and any restocking fees, if applicable. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to process through the banking system and to appear on your account.