Return Policy

OVERVIEW

At Agape Nutrition LLC we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

RETURN POLICY

Nutritional Products: If for any reason you are not completely satisfied with your purchase, you may return unopened item(s) within 30 days.

The following requirements apply:

  • Products must be unopened in original packaging and in a new and resalable condition.
  • Any product that was used or opened is non-returnable.
  • All returned products are subject to a 15% restocking fee.
  • Shipping Fees are non-refundable.
  • Heat sensitive items are not eligible for return, credit, or refund.
  • All returns must be made via our Return Procedure by filling out an RMA form.
  • There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
  • Order cancellations cannot be processed after the order has been placed.
  • If the return of an item was caused by an error on our part or a manufacturer's part, we will cover the return shipping fees.

Electronic Products: Return policies for select brands, offering electronic products, may vary. We are authorized re-seller of these brand and honor the manufacture's return policies. Our product item page may stipulate this information or please email us at: info@agapenutrition.com, with any electronic product return questions.

RETURN PROCEDURE

To return a product, you must first request a Return Merchandise Authorization (RMA). If your item does not meet the requirements above for return, please do not attempt to return mail items. We can not refund or retain merchandise, that do not meet the requirements.

  • Fill out an RMA Form.
  • Email the RMA Form to us: info@agapenutrition.com
  • We will review your return request.
  • We will email you an RMA# and specific return instructions for your return.
  • Please allow 24 to 72 hours for processing your claim.

*We cannot guarantee a refund or waive any fees, if return instructions are not followed.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) have arrive defective, damaged, or simply incorrect, please contact our customer service department, at info@agapenutrition.com or call 855-393-2825 as soon as possible to with speak with our customer service. Be sure to have your order number ready for faster processing and leave a detailed message, if are assisting other customers. We will return your call within 24 to 48 hours.

Please do not attempt to use, open or handle the item, especially if it is broken glass! We will send you a replacement item and provide you with a prepaid return label to return the defective item once we have received your request. In some cases (such as broken glass) the item may not need to be returned and an image submission of the damage may be required, for a quick refund or replacement. If the damage was caused by a shipping courier, we will make the determination to schedule a damage pick up by the courier or begin a damage claim.

When a replacement item is requested to be shipped prior to the return of original merchandise, we may need to receive the original merchandise return, before we can ship the replacement.

*Note: This is a case by case scenario and each defective, damage or incorrect product return process may be different. We will let you know what we need to get your request completed quickly.

ORDER CANCELLATIONS

Orders cannot be cancelled once the order confirmation is received.

When you request a cancellation of an order or item it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from back order logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges and any restocking fees, if applicable. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.